We’re thrilled to formally welcome Jen Spencer to the Sales space group as our first-ever Chief Progress Officer! Jen is a visionary chief with a ardour for scaling companies that lead with each efficiency and goal. To rejoice her arrival, we sat down with Jen to debate her imaginative and prescient for the corporate, her philosophy on development, and what excites her most about this new chapter.
Q: Jen, welcome to the group! What drew you to Sales space at this level in your profession?
Jen: Thanks! I used to be instantly drawn to the authenticity of Sales space’s mission. In right now’s market, many firms speak about goal, however Sales space lives it. Attaining B Corp certification isn’t straightforward; it’s a public dedication to balancing individuals, planet, and prosperity. I noticed an organization at a key inflection level—one with a strong basis, a transparent identification, and an unimaginable alternative for explosive, intentional development. The possibility to assist write that subsequent chapter was just too thrilling to move up.
Q: You could have an unimaginable monitor document of scaling firms. What’s your core philosophy on development?
Jen: My philosophy is straightforward: “We’re all on this collectively.” True, sustainable development usually means hitting income targets, but it surely’s additionally about investing in individuals. That’s been the frequent thread in my work, whether or not it was fostering an award-winning tradition at SmartBug or serving to empower ladies to step into management by my work with organizations like #GirlsClub and Legacy Government Membership. Progress comes from creating an setting the place individuals really feel supported and have the arrogance to excel. That’s the sort of development I intend to foster right here.
Q: Along with your government roles, you advise revolutionary startups like Graphio.ai and iCustomer.ai. How does that have affect your work?
Jen: Advising startups retains me on the reducing fringe of expertise and GTM technique. And my work with Graphio.ai and iCustomer.ai has bolstered a core perception: one of the best expertise amplifies human potential, it doesn’t change it. I’m keen about constructing AI options that hold a ‘human within the loop’—instruments that empower managers and make groups simpler. This human-centered strategy to expertise is precisely what I’m bringing to Sales space. Our client-facing platforms will probably be constructed on this precept, utilizing good, supportive AI to reinforce the world-class human expertise our shoppers already depend on.
Q: As Chief Progress Officer, your function is complete. What are you most excited to sort out first?
Jen: I’m excited to construct a really built-in development engine. My first priorities are centered on growth and innovation. We’re charting a course to broaden our expertise attain to 190 extra nations, which will probably be transformative for our shoppers’ skill to scale globally. We’re additionally growing the corporate’s first self-service expertise platform to boost the shopper expertise. And naturally, I can’t wait to deepen our engagement with our CSR companions like 1% for the Planet and Local weather Impartial. That work is central to who we’re.
Q: Past your spectacular skilled life, what are you keen about on a private stage?
Jen: I’m deeply keen about neighborhood. Earlier this 12 months, I based a bunch referred to as GATHER right here in Arizona to carry individuals collectively for respectful dialog and native motion. For me, making a constructive impression begins at house. And after I’m not working or volunteering, you possibly can most likely discover me having fun with my different passions: the humanities, my animals, and a superb Scotch to rejoice the wins, massive and small.
