WP Engine’s success is pushed by a mix of deep technical experience and an unwavering dedication to our clients.
Whether or not they’re a product skilled gaining a greater understanding of our clients’ wants, an engineer constructing the instruments and platform enhancements that can assist clients develop distinctive digital experiences, or assist specialists troubleshooting a website concern, every member of WP Engine’s international workforce performs a significant function.
On this version of Meet the Consultants, we’re excited to introduce WP Engine Senior Product Supervisor Luke Patterson. Primarily based in Houston, Texas, Luke has been with WP Engine for greater than seven years, serving to form the corporate’s method to customer-inspired innovation and the accountable use of synthetic intelligence.
Say good day to Luke!
Luke is an avid reader, Houstonite, and senior member of our Product workforce who’s main AI innovation throughout our platform and merchandise. His function is about understanding the wants of our clients and discovering new methods to construct instruments that join the dots between these human wants and technical innovation. In actual fact, it was a human connection that led Luke to WP Engine within the first place.
“A former colleague had simply been employed at WP Engine and couldn’t cease speaking concerning the tradition,” he recollects.
“She stated it was a spot stuffed with good individuals who trusted one another and had been working towards a customer-focused mission. She saved saying, ‘The individuals are so wonderful, I’m simply ready for the opposite shoe to drop!’ For me, it by no means did.”
Seven years later, Luke nonetheless finds that the very best a part of WP Engine is, certainly, the folks behind the scenes.
“I don’t assume I’ve ever been at an organization with such a excessive focus of great people,” he says.
“The low limitations to collaboration and the way simply you may attain throughout departments make WP Engine such an important place to work.”
Exterior of labor, Luke is a author and poet who lately completed a group based mostly on his time as an EMT in Houston, which he referred to as, “one other profession from what appears like one million years in the past.”
When he’s not writing, he’s probably exploring Houston’s vibrant meals scene, which he calls “probably the most underrated in America.”
Luke’s profession journey
Luke’s skilled path is a testomony to following curiosity and constructing experience by expertise. As Senior Product Supervisor for WP Engine’s AI Product Line, Luke leads efforts to combine AI throughout the corporate’s platform in ways in which align with buyer objectives.
“My job is to take a Buyer-Impressed method to how we construct AI into our product choices,” Luke explains.
“At the beginning, it’s about understanding what our clients want and the way we may help them succeed on-line. Solely after that can we ask, ‘How can AI assist us do this higher?’”
He credit his success to empathy—a trait he considers an important talent for anybody answerable for managing updates to digital merchandise.
“You construct these merchandise for folks, not for your self. Understanding their wants, hopes, desires, and experiences is an important a part of the job,” Luke says.
Luke’s love of studying (and studying!) has additionally been key to his progress as a product chief. Early in his profession, he was deeply influenced the ebook Impressed by Marty Cagan—a ebook his present VP of Product, Keith Fafel, delivered to the workplace years earlier than Luke joined his workforce.
“That ebook hooked me on product administration,” Luke says.
“One of many concepts that’s all the time caught with me is that for those who’re not up for speaking with clients actually every single day, being a product supervisor isn’t for you.”
Navigating the quickly altering AI panorama comes with challenges, however Luke stays grounded by specializing in what issues most: the client.
“It’s inconceivable to maintain observe of each new growth in AI, however you don’t need to,” he says.
“When you’ve interviewed 100 clients within the final 100 days, you’ll know precisely what to do subsequent.”
Phrases of knowledge: Discover inspiration in actual relationships
On the subject of profession recommendation, Luke’s philosophy is easy however highly effective: relationships are all the things.
“It truly is a small world, so the way you deal with folks issues,” he says.
“That features your colleagues, your clients, and your bosses. The extra belief you may construct with folks alongside the best way, the extra dividends you’ll see as you develop.”
Luke can be an enormous believer in studying by doing.
“While you’re immersed in fixing issues for purchasers, you’re studying every single day,” he says.
“I’ve realized that curiosity, experimentation, and even failure are what construct actual experience. Attempt issues, fail loads, mud your self off, and maintain going.”
Among the many many classes he’s absorbed from mentors over time, one stays probably the most related reminder for him as a product supervisor: “That’s an important concept—what number of clients have you ever talked to about it?”
Powered by folks
For Luke, WP Engine’s folks and tradition are what make the corporate actually distinctive.
“Day by day I get to work alongside proficient, considerate, and collaborative individuals who genuinely care about serving to our clients succeed,” he says.
Fascinated about becoming a member of Luke and the remainder of the worldwide workforce that’s powering confidence on-line? Discover WP Engine’s present openings and discover out how one can develop your profession with us.
