WP Engine’s mission to energy confidence on-line depends on the dedication and experience of greater than 1,000 world staff.
The mixed effort of our complete crew—from the assist specialists fixing technical challenges to the engineers driving efficiency and innovation throughout our absolutely managed internet hosting platform to the passionate professionals supporting our company companions and everybody in between—ensures continued progress and success for WP Engine and our prospects alike.
Our Meet the Specialists collection highlights a few of the individuals who convey this mission to life, showcasing their roles, areas of experience, and invaluable contributions to WP Engine and our prospects, in addition to their recommendation for different aspiring professionals of their fields.
On this function, we’ll introduce you to Clay Youngkin, a Senior Buyer Expertise Operations Specialist based mostly in Buda, Texas.
Say whats up to Clay!
Meet Clay Youngkin, WP Engine’s system administrator for Gainsight—a software utilized by a number of groups to assist observe info associated to devoted plan accounts on WP Engine. He’s a significant member of the Buyer Expertise Operations crew.
Clay’s WP Engine journey started in 2015 when a colleague from his earlier job at a sub store inspired him to use for a Assist Tech position.
Pushed by a need to broaden his profession alternatives, Clay jumped on the likelihood to hitch WP Engine—a choice that may form his skilled progress over the following decade.
“I actually resonate with our core worth Constructed for Progress, as a result of that’s how I felt when becoming a member of the crew right here,” says Clay.
“I began as an L1 Assist Tech and have moved up right into a System Administrator position—that’s fairly the expansion should you ask me!”
When he’s not serving to to retain and enhance experiences for our wonderful prospects, Clay enjoys enjoying video video games, good meals, and spending time outside.
Clay’s profession journey
Beginning as an L1 Assist Tech, Clay constructed his experience in buyer options earlier than rising to his present position as Senior Buyer Expertise Operations Specialist.
Clay’s position entails managing Gainsight workflows that combine information from platforms like Slack and Zendesk, surfacing danger indicators that denote a buyer could also be sad or liable to churning. These plans assist WP Engine groups proactively handle buyer issues and supply the absolute best expertise to prospects who could also be struggling.
“For probably the most half, I’m accountable for all additions, updates, upgrades, and system migrations, which may make time administration troublesome,” says Clay.
“It’s actually vital for me to set correct expectations for the completion of requests.”
Along with Gainsight, Clay additionally faucets into his abilities in SQL and Zapier to meet system requests and preserve seamless integrations. Like so many WP Engine staff, his abilities come not from a selected diploma or set of coaching classes, however from hands-on expertise.
“Bettering my abilities comes from doing the work,” he says.
“There’s nothing like expertise to maintain your abilities honed.”
Phrases of knowledge: Handle your time
As the only real Gainsight administrator at WP Engine, Clay faces the distinctive problem of discovering stability, even throughout a barrage of requests.
“Time administration is vital,” Clay says. “I attempt to set clear expectations for request timelines so I can prioritize successfully and preserve issues working easily.”
As a result of he’s the one individual with the abilities and experience to tackle lots of the duties his position requires, Clay emphasizes the significance of recognizing limits.
Early in his profession, he struggled with overcommitting and attempting to deal with each request instantly. Over time, he discovered that prioritization is vital to his success.
“Probably the greatest items of recommendation I’ve ever obtained is ‘Put in your oxygen masks first,’” Clay explains.
“In the event you don’t care for your self, you possibly can’t successfully assist your crew or your prospects. Taking breaks, establishing boundaries, and speaking once you want extra time are all essential abilities.”
For aspiring tech professionals who hope to concentrate on a selected software or ability set, Clay recommends specializing in adaptability.
“Don’t fear about realizing every part instantly,” he advises.
“For instance, my specialty is Gainsight, however each firm makes use of Gainsight otherwise. Your finest ability might be studying tips on how to adapt your information to satisfy your group’s particular wants.”
Powered by individuals
Clay’s dedication and experience assist guarantee WP Engine continues to supply excellent assist and proactive options for our devoted account holders. Daily, a whole bunch of individuals all over the world are additionally utilizing their time and skills to raise WP Engine and our services and products.
Wish to discover out extra about what it’s wish to work at WP Engine? Go to our careers web site to discover present openings, and sustain with our weblog for extra inspiring tales from WP Engine’s specialists!
