Nearly all of UK journey managers (89 p.c) say journey is a rising enterprise precedence in 2024, anticipating elevated budgets pushed by return-to-office insurance policies, inflation and ESG necessities. It is a key discovering in new analysis by Uber for Enterprise which claims to disclose a resurgent demand for enterprise journey. The analysis, drawing insights from over 250 company journey managers throughout the UK, units out to discover the highest enterprise journey developments and challenges to look at in 2024. On this panorama of shifting dynamics, the place emphasis on ESG necessities is intensifying, there’s an growing want for modern journey administration options, the agency says.
ESG reporting is turning into more and more very important in company journey, as organisations search to align journey practices with broader sustainability targets and authorities necessities. This shift is clear within the attitudes and practices of UK journey managers:
- 61 p.c of respondents report that rising local weather considerations are resulting in important modifications of their journey insurance policies
- 39 p.c think about ESG reporting a excessive precedence when deciding on distributors or companions, insisting that every one companions supply inexperienced reporting
- 78 p.c categorical satisfaction with the ESG reporting capabilities of their present supplier
UK journey managers are gearing as much as deal with a variety of challenges in 2024, together with:
- 33 p.c of respondents determine navigating evolving journey restrictions as a high concern
- 31 p.c spotlight the necessity to guarantee distinctive security requirements
- 29 p.c level out the significance of adapting to traveller preferences, resembling combining private journeys with enterprise journey
Monetary concerns are additionally shaping journey administration methods:
- 53 p.c of respondents point out that inflation and rising journey prices are anticipated to contribute to larger journey budgets in 2024
- 52 p.c foresee that evolving work habits, like hybrid working and return-to-office mandates, will inflate budgets
- 51 p.c predict ESG necessities for extra sustainable journey will push up budgets
In response, journey managers are setting clear priorities for the 12 months forward, emphasising flexibility in journey selections and gathering worker suggestions to reply successfully to real-time insights.
Function of tech
The ballot suggests there’s a clear name amongst UK journey managers for brand new expertise and options in response to the quickly altering journey panorama. Nevertheless, the sheer number of instruments accessible, every claiming to optimise completely different journey administration features, poses a problem in selecting the best and acceptable options.
- 97 p.c of respondents plan to prioritise the adoption of latest tech to maintain tempo with evolving calls for
- 44 p.c describe their method to tech adoption as proactive and speedy, actively and swiftly integrating the most recent improvements
- 79 p.c agree that the abundance of tech sources may be overwhelming, underscoring the complexity and vastness of the tech panorama within the sector
The potential influence of generative AI on company journey can be gaining consideration, highlighting important developments and views amongst UK journey managers:
- 77 p.c of respondents really feel the affect of generative AI of their work, indicating its rising presence within the sector
- 92 p.c anticipate this influence to escalate over the following 5 years
- 31 p.c foresee that AI will make their job extra fascinating, whereas 26 p.c imagine that AI would possibly compete with their job
